Servicer switch

On the day of the deadline, my husband and I both consolidated our student loans and at least initially it seems like it’s a good thing as our monthly payments have decreased vastly. However, it looks like we have a new service aidVantage. Mohela was terrible, so I’m happy to be off of the phone with them for hours and hours with no response but I don’t know anything about aidVantage. Anyone with experience?

No experience, but I found this: