Hi all. I avoided being a victim of this, but I feel like the info needs to go somewhere to protect people. Can anyone help me figure out what to do with this information?
Last month, I went to a private urgent care facility called MedExpress (they’re everywhere). I went because I have health insurance and, according to them, my visit was going to be 100% covered. The front desk at this Medexpress agreed.
However, I received a bill. I screenshotted it, printed it, everything. The bill claimed that my insurance didn’t cover my visit. I called Medexpress and said I needed an itemized bill to bring to my insurance company. Then things got weird.
In that phone call, I was asked for $250, told my insurance didn’t cover anything, told this was not a bill at all, and that I was getting a 20% discount on my bill, all by the same person. The “itemized bill” I asked for never arrived, and now when I log in to Medexpress I see that I have no bill at all. What if I had just paid it?
In other words, I think I just avoided being defrauded. I think Medexpress bills insurance, and also send patients a bill claiming that insurance didn’t pay for anything. If someone calls to ask any questions, the “bill” disappears.
Again, I wasn’t a victim, but only by chance. I feel like I need to share this information with someone, somewhere, to protect other people. What should I do?
Thank you so much!