Does anyone know how to dispute a loan from Great Lakes?

Can anyone tell me how to dispute a loan through Great Lakes? I cannot tell if they are federal or private, from what I’m seeing online it says “both” which makes no sense to me. Any information would be helpful, thank you.

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https://tools.debtcollective.org/defense-to-repayment

I would start at the link above.

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Thank you for the link @Dawn_L !! I also have Great Lakes and they service my federal student loans. Not sure if they do private loans as well…